For clients with a 24 x 7 contract or V-CARE
customers, diagnosis and troubleshooting begins as soon as the call is received. Clients with Advance Exchange, Same Day or Next Day coverage will be greeted with an immediate response during normal business hours.
If your issue can’t be resolved during your call with our support team, the call will be appropriately escalated and our on-site service team is contacted and dispatched to your location to provide local assistance. Most hardware components covered under the maintenance agreement include this provision.